Refund policy
🔄 Return & Refund Policy
Last updated: November 2025
At Outdoors Adventure Hub, we want you to be fully satisfied with your purchase. Because we partner with multiple suppliers and ship directly from their warehouses, our return process may vary depending on the product. Please review the following policy carefully before making a purchase.
Eligibility for Returns
We accept returns on most new, unused items within 15 days of delivery.
To be eligible for a return:
- The item must be in its original packaging, unused, and in resellable condition.
- Proof of purchase (order number or receipt) is required.
- All returns must be authorized by our support team before being shipped back.
Do not send any items directly to the manufacturer or warehouse unless instructed by our team.
Non-Returnable Items
Due to size, shipping costs, and supplier restrictions, certain products cannot be returned, including:
- Kayaks and paddleboards once shipped
- E-bikes, motors, and batteries (unless defective upon arrival)
- Customized or special-order items
- Clearance or final sale products
If your item is defective or arrives damaged, please contact us within 48 hours of delivery with photos, and we’ll assist with a replacement or refund.
Canadian Orders
Customers in Canada are responsible for any customs duties, import taxes, or tariffs associated with returns or exchanges. These fees are non-refundable, and Outdoors Adventure Hub cannot reimburse them.
Return Process
- Email info@outdoorsadventurehub.com with your order number and reason for return.
- Our team will provide return authorization and instructions for the correct return address (based on the supplier).
- Once the item is received and inspected, we’ll issue a refund or store credit within 7–10 business days.
Customers are responsible for return shipping costs unless the return is due to a defect or our fulfillment error.
Cancellations
Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped. After that, cancellations cannot be guaranteed, as processing may already be underway.
Damaged or Defective Items
If your order arrives damaged, missing parts, or defective, contact us within 48 hours of delivery. Please include clear photos of the product and packaging so we can file a claim with the supplier and arrange a replacement or refund as quickly as possible.
Refunds
Once your return is approved and processed, refunds will be issued to your original payment method. Depending on your bank or payment provider, please allow 3–5 business days for the refund to appear on your statement.
Questions or Concerns
We’re here to help with any product or order issues.
📩 Email: info@outdoorsadventurehub.com