Shipping policy
🚚 Shipping Policy
Last updated: November 2025
At Outdoors Adventure Hub, we’re committed to getting your gear to you as quickly and safely as possible. Because we work with multiple suppliers and warehouses, shipping times may vary depending on the product ordered.
Processing Time
All orders are processed within 2–5 business days. Once your order ships, you’ll receive a confirmation email with your tracking information.
Shipping Regions
We currently ship to the United States and Canada.
Please note: At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or outside North America.
🇨🇦 Canadian Orders: Shipments to Canada may be subject to customs duties, taxes, or tariffs imposed by Canadian authorities. These fees are the responsibility of the customer and are not included in our product prices or shipping charges. Customs processing may also cause additional delivery delays beyond our standard estimates.
Estimated Delivery Times
- Kayaks: 20–30 business days
- Other products (e-bikes, accessories, apparel, etc.): 5–10 business days
Delivery times may vary depending on your location, order size, and the supplier’s warehouse.
Multiple Shipments
Since we work with multiple suppliers, your items may ship separately. You’ll receive individual tracking details for each package when applicable.
Tracking Information
Once your order is shipped, you’ll receive an email with a tracking link. Please allow up to 48 hours for tracking updates to appear.
Delays
We do our best to meet all delivery estimates, but unforeseen delays can occasionally occur due to customs, weather, or carrier issues. Thank you for your patience and understanding.
Incorrect Addresses
Please double-check your shipping details before completing checkout. Outdoors Adventure Hub is not responsible for packages sent to an incorrect or incomplete address provided at checkout.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us immediately at info@outdoorsadventurehub.com. We’ll work with the supplier and carrier to resolve the issue as quickly as possible.
Questions?
Our support team is here to help.
📩 Email: info@outdoorsadventurehub.com